Privacy Policy
DIINI Dispatch AI provides dispatch operations software, automation tools, workflow support, and educational trucking operations content for carriers, dispatch companies, brokers, and authorized staff.
Information we collect
We may collect account information, company details, user identifiers, contact details, driver and load records, broker information, documents, invoices, messages, workflow actions, audit logs, support requests, demo requests, and information submitted through forms or uploaded into the platform.
We may also collect technical information such as IP address, browser type, device type, pages visited, referral source, approximate location, session activity, cookies, local storage, web beacons, and security logs.
How we use information
We use information to provide and secure the service, authenticate users, isolate tenant workspaces, process dispatch workflows, support automation, improve website content, troubleshoot issues, prevent abuse, maintain backups, respond to support requests, manage billing, and comply with legal obligations.
Google Analytics and measurement
We may use Google Analytics or similar analytics tools to understand how visitors use our website and blog. These tools may use cookies, device identifiers, IP addresses, and usage events to measure traffic, popular pages, referral sources, engagement, and performance.
Advertising, Google AdSense, and cookies
If advertising is enabled, third-party vendors, including Google, may use cookies to serve ads based on a user's prior visits to DIINI Dispatch AI or other websites. Google's use of advertising cookies enables Google and its partners to serve ads based on visits to our site and other sites on the Internet.
Third-party vendors and ad networks may place or read cookies on your browser, use web beacons, or use IP addresses and similar technologies to collect information as a result of ad serving on this website. These technologies may be used for ad personalization, ad measurement, frequency capping, fraud prevention, and reporting.
Users may opt out of personalized advertising by visiting Google Ads Settings. Users can also learn more about advertising cookies and choices at aboutads.info/choices.
Cookies and browser storage
We use essential cookies and browser storage to operate the service, keep users signed in, remember interface preferences, protect accounts, and maintain security. Optional analytics or advertising cookies may be used where enabled. More detail is available in our Cookie Policy.
Legal basis and consent
Where required by law, including for users in the European Economic Area, the United Kingdom, or Switzerland, we will request consent before using cookies or personal data for advertising personalization or similar purposes. Users may withdraw consent where applicable by using available consent controls or by contacting us.
How we share information
We do not sell customer dispatch data. We may share information with service providers that help us operate the platform, including hosting, database, analytics, email, automation, AI, messaging, voice, security, payment, and support providers. These providers are allowed to process information only as needed to provide their services to us.
We may also disclose information if required by law, to protect rights and safety, to investigate fraud or abuse, to enforce agreements, or as part of a business transfer such as a merger or acquisition.
Customer and driver data
Customers are responsible for ensuring they have the right to upload, process, and use driver, broker, carrier, load, invoice, and communication data in DIINI Dispatch AI. The platform is intended to support dispatch operations, not replace customer legal, safety, compliance, or business judgment.
Data retention
We retain information for as long as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and preserve backups. Retention periods may vary by record type. Backup copies may remain for a limited period before deletion according to backup schedules.
Security
We use technical and organizational safeguards such as HTTPS, access controls, tenant separation, signed sessions, restricted administration, audit logs, backups, and monitoring. No online service can guarantee complete security, but we work to protect information from unauthorized access, loss, misuse, or alteration.
Your choices and rights
Depending on your location and relationship with DIINI Dispatch AI, you may request access, correction, export, deletion, restriction, or objection to certain processing. Some requests may be limited by legal, financial, security, fraud-prevention, operational, or backup-retention requirements.
You can control cookies through your browser settings. If you disable cookies or storage, some platform features may not work correctly.
Children's privacy
DIINI Dispatch AI is not intended for children under 13 and does not knowingly collect personal information from children. If you believe a child has submitted information, contact us so we can review and remove it where appropriate.
International users
Information may be processed in the United States or other countries where our service providers operate. By using the website or platform, you understand that information may be transferred and processed outside your country of residence.
Changes to this policy
We may update this Privacy Policy as our service, advertising setup, analytics tools, or legal obligations change. The effective date above shows when this version became active.
Contact
For privacy requests or questions, email [email protected].